WHAT WE DO
Insurance Companies
N-GAGE
A retention & engagement modular turnkey solution designed to enhance the lifetime of new customers while retaining and deepening the relationship with existing ones
Insurance Agents / Brokers
N-GAGE features plug & play and easily customizable assets to implement the entire program or the relevant modules; leveraging marketing automation capabilities, it can be rapidly implemented in a seamless and frictionless way.
Module 1 – Early Engagement:
First 100 Days
A dedicated approach to minimize high attrition experienced in the First 100 Days
Module 2 – First Year Engagement
A comprehensive communications strategy featuring, from relevant policy-related information to seasonal events, to drive product & company awareness
Module 3 – Deepening the Relationship
Extensive database / portfolio analysis to understand customer lifecycle and identify opportunities for product enhancement
or expansion
Module 4 – Cross-sell & Up-sell
Deepen and secure the relationship to prevent attrition and maximize per-customer revenue opportunities
Module 5 – Retention
Transform cancellation attempts into dialogue opportunities towards retaining / winning back customers
Financial Institutions
Integrated Customer Lifecycle
Management
Consumer-centric design thinking methodology plus marketing automation capabilities to maximize customers lifetime value and drive growth
Module 1 – Product / Market Strategy
Existing portfolio performance and new opportunities assessment
Module 2 – Sales / Distribution
Acquisition channels and sales teams readiness and maximization
Module 3 – Early Engagement
Strategic design of First 100 Days to influence early adoption and usage
Module 4 – Spend Stimulation
In-depth understanding of spend data to influence behavior
Module 5 – Loyalty & Rewards
A modular turnkey methodology for new program design or existing solutions’ revitalization
Module 6 – Cross-sell & Up-sell
Deepen and secure the relationship to prevent portfolio attrition and maximize per-customer revenue
opportunities
Module 7 – Anti-Attrition
Transform cancellation attempts into dialogue opportunities towards retaining / winning back
customers
FinTechs
Digital Customer Engagement
End-to-end marketing value-added services capabilities to drive high-impact omni-channel communication strategies and accelerate the adoption digital solutions
Module 1 - Awareness
User-centric value proposition, positioning and messaging hierarchy to convey use cases and solution’s RTB – reasons to
believe
Module 2 – Activation
Design early adoption/ on-boarding strategy
Module 3 – Recurring Usage
On-going, relevant and high-impact omni-channel initiatives to drive on-going usage
Module 4: Loyalty & Digital Rewards
Deepened and long-lasting relationships through the design of digital loyalty solutions
